Frequently Asked Questions

Some answers to our most commonly asked questions. Have a question that's not answered here? Please contact us by calling (207) 200-6256 or emailing hello@flowersandherbmaine.com.

Our Guarantee 

Every order is important to us, because we know how important it is to you. We earnestly endeavor to please every customer with beautiful flowers and accommodating service. Knowing that flowers are a perishable natural product, and that floral arrangements and floral gifts are handmade, we make every effort to fortify our floral products and ensure the quality, accuracy, and beauty of our work. Many variables determine whether a flower will last as long as anticipated or whether a designer has created something which you will enjoy. 

If you are not completely satisfied with the quality of one of our products, please contact us immediately and we will take appropriate action. 

We always do our best to accommodate our customers’ delivery needs, however we are not always able to guarantee delivery at a specific time of day, ESPECIALLY during busy holiday periods. To request a specific delivery time, please type it into the Delivery Instructions field during checkout or call the shop to discuss details. Before major holidays, we strongly recommend that you place your orders at least one week in advance. 

 Funeral Arrangements 

Funeral arrangements typically require additional lead-time. If your sympathy or funeral order requires delivery at a specific time of day, please try to let us know several days in advance, so we can best accommodate your needs. Monday deliveries are typically not available, as we are closed. However, with notice we may be able to accommodate your needs should a service or celebration of life be on a Monday.

Delivery to Hospitals 

We are experienced at making deliveries to hospitals. When placing your order, please be sure to include the hospital name and telephone number, the name of the recipient and room number or ward of the recipient. We will send your gift bouquet in accordance with facility procedures, as most hospitals do not allow florists to personally deliver to individual rooms. Please note that many ICU patients are not permitted to receive flowers. Please check with the hospital before placing your order. 

Recipient Not Home

If No One is Home:  Depending on the delivery location and weather, if the recipient is not available at the time of delivery, the delivery person may leave the gift in a safe place and/or leave a message or tag for the recipient to call to arrange for delivery. 

Recipient May Be Contacted:  In some cases, the florist may contact the recipient to ensure they will be home to accept the delivery. 

Request to Leave Item at Door:  The customer assumes all liability for requests to leave arrangements. We highly discourage special instructions requesting delivery to a doorstep, porch, yard, or any location where the recipient cannot accept the arrangement themselves. We cannot be held responsible for missing or faulty product due to this special request. 

Substitution Policy

Fresh Flowers:  We are committed to delivering your important emotional sentiments on time and as fresh and beautiful as possible. Because of the nature, seasonality, and regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations. In single-variety arrangements, the variety will take precedence over color. For instance, if an order is for yellow daisies, we will substitute another color of daisies, not another yellow flower. White roses and cream roses may be substituted for each other as well as peach roses and pink roses.

Plants: For green and blooming plants, similar plants may be substituted of equal or greater value. For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type but may substitute with another color. Containers for plants will be as close as possible to what is shown online.  

Data Privacy

By ordering from our website, customer data such as name, address, email, phone number, and credit card will be securely saved within the order itself for processing purposes. Our system will not retain this data outside of what is necessary for processing the specified order.

 PCI Compliance

We use Secure Sockets Layer (SSL) technology. SSL encrypts your order information as additional protection against the decoding of that information by anyone other than us. However, despite all reasonable security precautions and processes, such as password protection, encryption technology, and use of firewall technology, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your Personally Identifiable Information, we cannot guarantee or warrant the security of any information you transmit to or from our Site, and you do so at your own risk. Once we receive your transmission, we will take commercially reasonable precautions to protect its security on our systems.   

Returns/Refunds

As the purchaser of items, the purchaser agrees that: All sales are final.

As flowers are a perishable item, all issues must be reported within 24 hours of delivery or in-store pick up by calling (207) 200-6256. If you are calling after hours, please leave a message with a time to reach you and your phone number and we will call the next business day.

We will happily replace any damaged item, which may have had its quality affected during shipping. Refunds are given on a “quality” basis only — issues of “not liking” the arrangement are not grounds for a return.

As flowers are perishable; you must water them, otherwise they will not last long. It is the recipient’s responsibility to re-cut and water the arrangement.

If you are ordering flowers for someone else, be sure you are choosing something they would like — style preferences are not grounds for returns.

As all flowers are not always in season, or not in stock, we reserve the right to substitute blooms with a similar “look” and feel without prior consultation. We will do our utmost to make the arrangement as close to the advertised picture as possible. If you require a specific product, please call and check for its availability.

Delivery times are generalized to “morning” and “afternoon” deliveries. If you require a timed delivery, please call us at the shop to make those arrangements.

It is your responsibility, as the sender, to ensure that the recipient will be at the location of the delivery on the date of delivery. If the recipient goes home early (if delivered to a workplace) or is out of town (for home deliveries), unbeknownst to us, it is not cause for refund or exchange as we have fulfilled our obligation in delivering upon the date of request as ordered by the sender.

Questions/Ordering 

We make every effort to ensure that you receive excellent service. If, at any time, you experience problems with an order or have questions regarding these policies, please contact us by calling (207) 200-6256 or emailing hello@flowersandherbmaine.com.